Credit Adjustments, Inc. (CAI), a Defiance-based call center and receivables management company, will break ground on its new, 32,000-square-foot headquarters this spring.
“We founded our company in Defiance more than 40 years ago,” said CAI Chairman of the Board Michael Osborne. “Our community supports us, and we strive to support them. As we continue to drive our business forward on a national level, we wanted to firmly plant our corporate headquarters in Defiance — our home.”
Construction soon will begin on CAI’s new headquarters and call center on Geneva Boulevard near the Latchaw Road intersection. The modern, two-story workplace will include an atrium and training and collaboration spaces.
The building will be unique among call centers, with large windows that offer views of nearby wooded areas and maximize natural light.
Leading the construction team are Beilharz Architects and Rudolph Libbe Inc. of the Rudolph Libbe Group, the construction manager.
“But we aren’t stopping there,” Osborne continued. “Our new location is perfectly placed behind Kaitlyn’s Cottage, an organization that we love and support. We hope to create handicap- accessible walking and hiking trails in that area for everyone to enjoy. It’s a way for our community to connect even more.”
Since its inception in 1977, CAI has been located at 330 Florence St. in Richland Township. When CAI moves into its new headquarters after the project is complete in 2020, it will be within the city limits, bringing jobs to the community and growth for the city.
Its former location will be used by the Defiance Dream Center, a volunteer-driven non-profit that helps individuals realize their dreams of reaching their full potential and leading self-sufficient lives.
CAI has more than 385 staff with offices in Defiance and Toledo, as well as Manchester, N.H.