Crescent-News.com

Watercooler Chat: Staff downers and upbeat businesses

* AP Wire
May 2, 2008

PRO BONO

As companies face shrinking budgets and the threat of talent shortages, many are looking to their pro bono programs as a source for skill development. Rather than cleaning public parks, companies are lending the skills of their employees to nonprofits and small businesses around the world.

A telephone survey of 250 managers from Fortune 500 companies found that 91 percent say they find value in using their volunteer programs as a tool for training, according to consulting firm Deloitte Services LLP. Still, only 16 percent regularly offer such projects to employees.

"Corporate America is slowly identifying or clarifying an opportunity for volunteerism, to be more strategic and not just to do a nice thing," said Evan Hochberg, director of community involvement for Deloitte. "Traditional programs help softer skills, like leadership, and there's always a place for doing things like planting trees. But there is greater societal impact when you offer out skill sets that employees are educated and experienced in."

More than $100 billion is spent annually on training and development, making volunteerism an attractive alternative, Hochberg said. The survey found that only 2 percent thought incorporating a nonprofit curriculum was more expensive than their current options.

"There's no question that this is a low-cost option -- especially for those who already have these programs in place," Hochberg said. "They only need to align these partnerships with their job training, and recognize the value in that."

SOGGY COLLEAGUES

Everyone's had to work with some version of one -- the co-worker that's flaky, grumpy, lazy, defensive, or cynical.

That's why Robert Orndorff and Dulin Clark wrote a how-to guide to be published by JIST Publishing this summer -- "The PITA Principle" -- for how to deal with a PITA, which stands for pain in the -- er-- butt.

More importantly, the book has pointers on how to avoid becoming a difficult colleague: Professionals Increasing Their Awareness.

"Everyone works with, or has worked with, a negative, mean-spirited, or uncooperative co-worker, but there's also the soggy, needy, whiney ones," Orndorff said. "We all have a little of that in ourselves, and it's important to recognize when we're in situations or with certain people who bring that out of us."

There are extreme examples of grating co-workers -- those who deflect feedback, push their work on others or talk behind your back. But no one is "PITA-proof," and some of your subtle tendencies might be wearing thin on someone else, Orndorff said.

"Those who don't like social events might be seen as a downer, or if you're unorganized you might be seen as a liability when it comes to getting a report in on time," he said. "By heightening your level of awareness, you can make adjustments to keep your habits in check."

OPTIMISTIC ENTREPRENEURS

America's small business owners are optimistic in the face of the economy's downturn, with the majority planning to expand their operations despite cash flow concerns and soaring energy costs, according to a recent survey for OPEN from American Express, the company's small business team.

More than a third of small businesses plan to hire full or part-time staff over the next six months, according to the telephone survey of 627 owners and managers of companies with fewer than 100 employees. The poll was conducted by Echo Research.

"You can't deny that it's a tough time for everyone, but these entrepreneurs take it in stride and see themselves as in charge of their own destiny," said Alice Bredin, small business advisor for OPEN. "This is a good opportunity for them to hire people leaving other jobs, talent that was not available to them a year or two ago. They can also pick up office equipment for a cheap price."

The survey found that 9 out of 10 small business owners said they saw the glass as half-full.